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Help


Accounting-Billing

We accept credit cards and open account for payment of online purchases. Below is a list of common billing questions.

Paying for Your Order


What credit cards do you accept?

We accept American Express®, Discover® Card, MasterCard®, and VISA®, including all MasterCard®, VISA®, and American Express® purchasing cards.

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Can I pay online with a C.O.D.?

No. We currently do not accept C.O.D. orders on our website. If you wish to order via C.O.D., please contact your Medteks sales representative at 1-631-563-3640.

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Can I order if I don't have a Medteks account?

Yes. You can order and pay with a credit card.

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What currencies and payment methods do you require for international orders?

We accept payments in US dollars. You can complete your order using a credit card or an open account.
C.O.D. orders cannot be placed through our website. Contact your Medteks sales representative at 1-631-648-0660 to place a C.O.D order.

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What is my card member ID (CVV2) number?

The card member ID (CVV2) number is printed on your credit card and provides you with extra security. If you are using a non-procurement card to make your purchase, the CVV2 number is required to complete your order.

Find the CVV2 number on your card:

  • Visa, MasterCard, Discover - The CVV2 number is a three-digit number on the back of your card. The full or partial credit card number is reprinted in the signature box and at the end of the number is the CVV2 number.

  • American Express - The CVV2 is a four-digit number on the front of the card above the credit card number on either the right or left side of your American Express card.

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What is Procard Reference?

If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.

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What is a PO Release Number?

A PO Release Number can be an extension of your PO Number. The PO Release Number is for your and your company's use only. It is not required to complete your order.

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How do I set up an open account?

Call 1-631-648-0660 and discover the benefits of setting up an open account with us.

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How do I apply for a Medteks account?

If your business, institution, or government agency wishes to open an account with us, you can call your Medteks sales representative at 1-631-648-0660. Open account status is normally granted to well-rated organizations with three appropriate credit references and a banking history. Terms of payment are net 30 days. Please allow 24 hours to process open account applications. There will be a $50.00 service charge on all returned checks.

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Can I order if I am on credit hold?

Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact the Medteks credit department at 1-631-648-0660.

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How do I submit a sales tax exemption certificate?

If you don't already have a sales tax exemption certificate on file with us, please submit it via fax at 1-631-567-6601 or email sales@medteks.com.

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Will my order be charged sales tax? Why does the "Tax:" line in my shopping cart say "Unknown?"

Tax charges are unknown at the time of placing your order but will appear on your invoice. We are required by law to charge and collect state and local sales tax. Sales tax will always be charged unless you have a state sales tax exemption certificate on file with us. If you are using a restricted sales tax exemption certificate (per purchase order), you must submit a confirming purchase order referencing the state sales tax exemption number for all orders exempt from sales tax.


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